xbajer FAQ —
All Your Answers in One Place

No, each individual is allowed only one xbajer account. Attempting to open multiple accounts may result in permanent suspension of all accounts and forfeiture of any funds held.

If you're having trouble logging in, first make sure you're entering the correct mobile number or email address. Check that Caps Lock is off. If you've forgotten your password, use the "Forgot Password?" option. Entering the wrong password multiple times may lock your account for 30 minutes. If the problem persists, contact xbajer support.

Your mobile number, email address, and certain personal details can be updated from Account Settings. However, once your name and date of birth have been verified, any changes will require assistance from the support team along with valid ID.

To close your account, contact the support team. Before doing so, make sure your balance is zero or that your withdrawal has been completed. Responsible Gaming page for full details on self-exclusion.

The minimum deposit at xbajer is just BDT 200. This is one of the lowest minimums among gaming platforms in Bangladesh. This amount applies across all methods, including bKash, Nagad, and Rocket.

Deposits via bKash, Nagad, and Rocket are typically instant — your balance updates within a few seconds to 5 minutes. Bank transfers may take 1–2 business days. If more than 30 minutes have passed, contact support with your transaction reference number.

xbajer does not charge any deposit fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees. Please refer to your payment provider's terms for details.

The minimum withdrawal is BDT 500, and the maximum depends on your account verification level and VIP tier. VIP members enjoy higher withdrawal limits. For more details VIP page See.

Yes, KYC (Know Your Customer) verification is required for first-time or large withdrawals. You may need to submit a photo of your National ID or passport along with a selfie. This is to protect both you and us.

To find out why your withdrawal was cancelled, check the transaction history in your account. Common reasons include: incomplete bonus wagering requirements, unverified account status, or incorrect payment method details. Contact support if you need help resolving the issue.

A wagering requirement is the number of times you must bet your bonus funds before you can withdraw them. For example: a BDT 1,000 bonus with a 5x wagering requirement means you need to place a total of BDT 5,000 in bets before withdrawing.

Yes, you can deposit without claiming a bonus. Simply select the "Continue Without Bonus" option at the time of deposit. Depositing without a bonus means you can withdraw at any time with no wagering requirements.

A cashback bonus refunds a set percentage of your net losses. For example: a 10% weekly cashback means if you lose a net BDT 1,000 in a week, you get BDT 100 back. Cashback is typically credited every Monday.

Log in to xbajer and navigate to "Live Betting" or Betting Go to the section. Browse ongoing matches, select your preferred match and market, enter your stake, and confirm your bet. Live odds change in real time, so act quickly.

The maximum bet amount varies by match, market, and your account level. Generally, you can bet up to BDT 50,000 per bet. VIP members are eligible for higher bet limits. VIP Program See.

Yes, all games on xbajer are sourced from certified software providers. Live Casino games are streamed live with real dealers, while slots and table games use an RNG (Random Number Generator) to ensure fair and unbiased results.

Purchase cards on xbajer Bingo and match the numbers as they are called. Complete the required pattern (such as one line, two lines, or a full board) to win. For full rules, Bingo page See.

Log in to your xbajer account and go to "Security Settings" → "Two-Step Verification." Enable 2FA using mobile OTP or Google Authenticator. With 2FA active, your account stays secure even if your password is compromised.

Change your password immediately and enable 2FA. Check active sessions in your Account Settings and log out any unrecognized ones. Then report the details to xbajer Support.

The xbajer support team is available 7 days a week, 24 hours a day. You can reach live chat at any time and get an immediate response in Bangladesh Standard Time.

To file a complaint, start by reaching out via live chat. If the issue remains unresolved, send a detailed message by email. xbajer takes all complaints seriously and aims to resolve them within 48 hours.